Family/Home Care FAQ’s

 

Q: What makes our agency stand apart from other agencies?
A: When choosing Global Family & Home Care, you can be confident that only experienced care specialists that are qualified to meet the needs of your family will be presented to you for employment consideration. All of our care specialists are personally interviewed and undergo a rigorous screening process before ever being presented to our family/clients.  You can also be confident that we’ll be here for you during the hiring process and beyond. At Global Family & Home Care, providing exceptional customer service is paramount.


Q: Why should we pay a fee for your service?
A: Finding the right care specialist for your family can be a difficult , time consuming and tedious task. It takes a lot of time and energy to secure the right quality care specialist for your family. The good news is Global Family & Home Care, can do the work for you. Our screening system and matching process will assure that only experienced care specialists who are qualified to meet your needs are presented to you for employment consideration.

Q: How are your candidates screened?
A: All care specialists fill out an extensive application, in-depth interview, will undergo reference check and employment verification. Our interview process assesses personality, flexibility, language skills and career goals. Our background checks include criminal convictions, sexual offender and driving record. The candidate is also required to submit a health form stating they are free of communicable disease and healthy to work in a home with children.

Q: Can I do a trial with a candidate?
A: Absolutely. Global Family & Home Care wants you to be comfortable with your decision and that can’t always happen during an initial interview. We suggest having your top choice candidate come back for 1-3 days to work and get used to the kids and your routine. These days will help everyone get comfortable and adjusted to what is expected. We have a set trial rate ($12hr- for a 6 hour shift for a nanny, and $15-$20 an hour for a housekeeper or other domestic position). No fee is due to Global Family & Home Care, for trial days. We allow up to 3 free trial days. If you would like up to 7 days, you would pay a $30 per day agency fee for the remaining 4 days.

Q: What about taxes and social security?
A: You will need to discuss that with your accountant or we can refer you to an affiliated well known agency for tax and health services. Let them know that Global Family & Home Care, sent you for a FREE consultation. They are GTM Associates @ 888-432-7972.

Q: What is your Guarantee?
A: Global Family & Home Care, offers a 6 month replacement guarantee and for the first 30 days, a refund (less 25% of gross wages paid).

Q: How long does finding a care specialist take?
A: Global Family & Home Care, can place care specialists in one day for emergency situations, but typically we like to say 2 to 4 weeks from start to finish. Much of the time will depend on your schedule and the ability to hold interviews.


Q: As an employer what benefits should I offer my household employee?
A: Household employees are typically offered 1-2 weeks paid vacation, 7 major holidays and 3 sick days. Full or partial health insurance is a huge benefit that some families provide as an added bonus, and a great incentive to secure a long term placement. *Please note you should pay your employee 52 weeks a year, if he/she is a full time employee.

Q: As an employer what benefits should I offer my live in employee?
A: In addition to salary, live in employees typically get room and board. Room and board usually includes a private bedroom, bathroom, TV and phone. In many instances, families offer some paid vacation, paid major holidays and use of a car during the employee time off.

Q: If my family goes on vacation several times during the year can I just give my employee UNPAID time off?
A: If you leave town for any reason, you are encouraged to pay your employee. Your employee relies on his/her paychecks and to be without for even 1 week could be a financial hardship for them.

Q: Do I have to pay for mileage if my employee is using her own car for work?
A: Even if your employee is only driving 2 miles here, 5 miles there you should always reimburse them. It adds up! With gas prices at an all time high, your employee will appreciate it. As of January 2014 the rate is 56 cents per mile. Visitwww.irs.gov for up to date information.

Q: Can I meet you?
A: Please call ahead to let us know you are coming so I can be available to you. FREE In-Home consultations are also available upon request. Please call us at Global Family & Home Care,  312-918-6741