Senior Care – Frequently Asked Questions

 

How will you find the right caregiver for our family?
During the initial assessment, we learn about your loved one's hobbies, interests and needs. We search our caregiver pool to identify a caregiver with matching personality and skills. A member of our team will be present on the first day of home care for the caregiver introduction.

 

Do you train your caregivers?
Yes. We hire caregivers who have experience working in senior care. We also provide education on Senior Helpers' processes, standards and core values. New caregivers complete an in-depth orientation training that includes topics such as rights of clients, infection control, client care tips and more. All caregivers have access to training about health care and senior care.

 

What can I expect in a typical day with my caregiver?
It depends on the type of service you have requested. It might include grocery shopping and running errands in the morning, preparing and eating lunch, preparing dinner for later, and going for a walk and playing games in the afternoon. We also have many activities information available for the Caretakers.  

 

Will we have the same caregiver every time?
We can't guarantee your caregiver will always be available, but we'll make every effort to have the same caregiver for every visit. We may occasionally introduce a new caregiver so that you'll always have an available "substitute" who is familiar with your loved one's needs.

 

What do I do if I don't like my caregiver?
If you or your senior family member is uncomfortable for any reason, please let us know. We will do our best to mediate, and will identify a new caregiver, if necessary.

 

What happens if our caregiver gets sick or can't come that day?
We make every effort to find a substitute and call to notify you of the situation. If you have not previously met the substitute caregiver, a member of our team will typically come to your home to make introductions.

 

What types of specialty services do you provide?
We provide senior services that may include Wellness Watch, Sitter Services, Care Management, Relocation Assistance, among others. Please call us for a consultation.

 

What do you mean by "light housekeeping"?
Light housekeeping includes everyday chores to help keep the home tidy, including doing the dishes and laundry, ironing, changing the linens and vacuuming.

 

What happens if our loved one goes into the hospital?
We kindly request that a designated family member call our office to let us know about the specific situation and provide an estimated length of hospital stay. We can provide Hospital Sitter Services, during which a caregiver will stay with your loved one so you can get some rest. We can also assist with the transition to home, and making sure they are following the steps recommended by their doctor.

 

How quickly can service start?
Typically it will take 48hrs to place a caretaker, but we will make every effort to identify a suitable candidate within 12-24 hours.

 

Do I have to sign a contract or keep services for a specified period of time?
Yes, please complete our Family / Client Service Agreement, which outlines the services that we will provide. You can cancel our service at any time with, at least, two weeks notice.

 

Can I make changes to the schedule if I have an appointment?
Absolutely! We just ask that you give us as much notice as possible by calling our office. Any cancellations with less than 24-hours notice may be subject to fees.